Technology Executive
High Volume
Internet Infrastructure

Resume

 

Global Leadership | Strategic Planning | Business Development | Latin America

Project Management | System Design and Development | High Volume Websites

 

Summary

 

Expertise in extremely high volume web based Video on Demand systems; cloud computing / grid computing; the deployment of content delivery networks (CDN); hosting high volume websites for Fortune 500 companies and large scale data center migrations

15+ years of success guiding development of leading-edge technology solutions that drive business growth. Full market responsibility for several Latin American and Caribbean economies. Effective analyst, problem solver, and communicator able to foster excellent relationships with team members, upper management, and clients. Extensive experience in leading large-scale technology transition programs, including migrations, upgrades, and relocations.

Core Competencies

 

* Extremely high volume web based streaming video on demand systems
* Grid computing / cloud computing / search server farm systems using virtualization
* The deployment of content delivery networks (CDN)
* Business Development
* Latin American Business Experience
* Strategic Technology Planning
* Sales and Marketing
* Spanish Fluency
* P&L/Budget Management
* Turnaround Project Management
* Team Building and Leadership
* Process Reengineering
* Complex System Implementation
* Business System Integration
* Client Service Optimization
* Vendor Management and contract negotiation

 

Complementary Career Skills:


Experience in product marketing, strategic planning, business development, business analysis and planning.



* Thought leadership amongst peers
* Self-motivated entrepreneurial spirit
* Ability to set high goals and independently execute on them
* Clear thinker with ability to make quick decisions and take appropriate risks
* Business processes and performance standards management skills
* Bottom-line results orientation: Financial acumen, analytical and operational skills
* Solid analytical skills and problem solving skills with the ability to manage P&L
* Strong customer service orientation
* Experience in driving efficiency across business units
* Proven people management and motivational skills
* Articulate, clear and concise with experience presenting at the highest organizational levels
* Ability to work effectively across/up/down the organization
* High level of emotional intelligence
* Proven B2B marketing skills
* Experienced in managing various elements of a brand;
     Including: resource allocation, positioning, budgeting, forecasting, marketing and sales execution
* Knowledge of driving revenue across product sets to target diverse customer segments
     Including: cross selling, up selling, referral, loyalty and win back marketing initiatives.
 

Experience

 

A variety of real world work experience in the Americas

 

SHOPPING.COM (eBay)

USA
2008 – Present
Director of IT Operations
 

Ownership for the infrastructure to support shopping.com's B2B and B2C comparison ecommerce products. Responsible for a grid computing farm of over 3,000 servers, its data center facilities and supporting network interconnectivity.

 

NETFLIX, INC.

USA
2005 – 2008
Network Manager
 

Hold full operational responsibility for all voice, video, and data networking activities for 500-seat call center, 50+ corporate offices and distribution centers, and web site that serves 7 million members. Manage staff of 6 and $2 million annual budget. Develop company-wide IT strategic plans, with emphasis on projecting architecture needs based on customer, employee, and geographic company growth. Deeply involved with vendor relationship activities, including strategic sales and support contract negotiations, and program management for various ISP and CDN providers. Challenged to implement multiple changes in turning around teams and processes.

 

* Directed development of modular content delivery network (CDN) architecture used by company’s Video on Demand (VoD) line of services.

* Built architecture that facilitated company’s growth from 3 million to 7 million subscribers without the addition of team members. Transformed under-performing team into top-notch department respected throughout the company.

 

NAVISITE, INC.

USA

2000 – 2005

Director of Networking

 

Led team of 15 engineers in servicing 15,000 web servers across 30 data centers, with capital budget of $10 million. Guided data networking and security teams, oversaw design of network and security equipment architectures, and held primary responsibility for telecommunications technologies. Managed technical communications with customers, vendors, consultants, regulatory entities, and senior management. Developed and implemented standards.

 

* Served on Site Evaluation Team that chose New Delhi as location for 24x7 Network Operations Center, leading to round-the-clock support for customers and takeover of software development activities from partner.

* Served as Program Manager for upgrade of 5,000-server data center to SAS70 facility within 6 months, meeting legal liability requirements for Navisite’s expansion into hosting of corporate financial applications.

 

E-FINITY MANAGEMENT

USA

1999 – 2000

Consultant

 

* Saved major airline over $400,000 through system upgrade project that paid for itself within 18 months.

* Defined technical needs for system consolidation that saved up to $50,000 per month in reduced costs/fees.

 

TRINIDAD & TOBAGO TRADING CO.

Panama

Chief Executive Officer

1998 – 1999

 

Led efforts in providing assistance to Trinidadian companies seeking start-up and expansion initiatives in Latin America. Developed and implemented marketing programs, identified key sponsorship activities, and attended association events and trade shows to build relationships. Guided companies in specific business development activities within region. Managed incoming trade missions, produced client deliverables, and researched/identified market opportunities. Contributed to development of Latin American sector strategy plans for Government of Trinidad and Tobago. Selected accomplishments:

 

* Played key role in increase of Trinidadian trade with Latin America to full distributor representation for the country’s top non-petroleum manufacturers (e.g. Peake Industries, S.M. Jaleel, Bermudez, others).

* Worked with Trinidad and Tobago Manufacturers Association in devising strategy to enter Latin American market, leading to signing of 4 contracts between TTMA members and and Colon Free Trade Zone (CFTZ) companies located alonside the Panama Canal.

 

DR. IAN SANGSTER & COMPANY

Jamaica

1996 – 1997

Sales & Export Manager

 

Held full responsibility for all account and distributor management during market downturn caused by devaluation of local currency. Coached and managed sales team of 10 covering 8 international markets.

 

* Drove 26% increase in sales within Jamaican market within first year by launching improved marketing campaign.

* Boosted annual exports 67% by working closely with international distributors and expanding sales to gift shops and hotel chains.

 

ELI LILLY (PUERTO RICO) SA

1994 - 1996

Sales & Marketing Team Lead

 

Tasked with achieving monthly, quarterly, and annual sales goals for industry-leading pharmaceutical corporation. Identified opportunities, delivered presentations, and partnered with team members to achieve objectives in a 3 country territory.

* Spearheaded 50% sales increase in 1st year following implementation of initiative, expanding number of physician conferences in which Lilly participated and creating Lilly-sponsored Continuing Education series chaired by opinion leaders within the company’s therapeutic fields.

 


ISLAND MICROSYSTEMS LTD

Jamaica

1990 - 1992
Deputy General Manager

Managed the professional services and management consulting groups that prepared contracts, terms of reference and provided software consultants/programmers for the National Insurance Scheme Computerization Project for the Ministry of Labor Welfare and Sports. Also contracted and managed the performance of the software development personnel assigned to the Ministry's Food Stamp project.
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FISCAL SERVICES LTD.

Jamaica

1986 - 1990
Network Manager

Managed 400 user VAX/VMS computer network for the Government of Jamaica's (GOJ) revenue collection departments. Experience in network & systems management, client server distributed computing, facilities management, capacity planning, performance tuning, systems security, workload analysis and more. Experience with the preparation and administration of RFP/RFQ tenders for the Government of Jamaica. Staff, 12.


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Other

MBA - Master's degree, Business Administration

CCIE - Cisco Certified Internetworking Expert

 

Preferred Locations

 

Willing to accept short term international assignments.

 

Permanent positions in California: San Francisco Bay Area (South Bay & Peninsula) - Los Altos, Los Altos Hills, Milpitas, Mountain View, Palo Alto, Sunnyvale, Campbell, Fremont, Santa Clara, San Jose, Los Gatos, Monte Sereno, Menlo Park, Cupertino, San Mateo, Burlingame, Santa Clara, Redwood City, San Bruno, Foster City, San Bruno, Artherton, Saratoga, Silicon Valley.

 

Permanent positions in Latin America / South America / LATAM / CALA/ Caribbean: Mexico City, Monterrey, Panama Canal, Panama City, Colon